Last Monday, March 13th, Galveston Police Department in conjunction with Galveston Fire Department, the Gulf Coast Center, and the Meadows Mental Health Policy Institute finally were able to launch a Multi-Disciplinary Response Team (MDRT) for mental health crisis response in Galveston, Texas. Our MDRT Team has been named Galveston's COAST (Compassionate Open Access to Services & Treatment) Team in keeping with our local community and mission. The Team consists of a Galveston Police officer trained in mental health, a Galveston Fire Department paramedic, and a Gulf Coast Center mental health clinician. On the first day, Galveston's COAST Team responded to a call for service with our highest use mental health consumer, who accounts for 1.47 percent of all of GPD's calls for service. Through the COAST Team's compassionate outreach, they were able to encourage her to speak with a psychiatrist, begin medication, and accept resources that she has never before accessed or been willing to accept. The COAST Team will continue to check on this consumer and assist with her journey. Great things have already begun, and we are so excited to see more success for our mental health consumers and the Galveston community!!!
How Meadows Is Diversifying Crisis Response in Texas
Meadows Mental Health Policy Institute is helping other cities launch teams that can respond to mental health crises and divert individuals experiencing psychiatric episodes from jail. The Dallas-based mental health policy nonprofit is in the process of providing data and training to cities like Galveston to change the way municipalities think about responding to 911 calls.
The programs around the state are being modeled after a program started in Dallas. In 2018, Dallas launched a pilot of the Rapid Integrated Group Health Team, or RIGHT Care, which paired social workers with police during 911 calls that involved a mental health emergency. The team includes a police officer, a licensed clinical social worker, a paramedic, and off-site clinicians and responds to nonviolent mental health crises reported to 911.
The team is able to divert patients from the county jail by sending professionals with more experience and knowledge of resources for those with mental health issues. Prior to the launch of RIGHT Care, residents who needed care would often end up in the county jail, the county’s largest mental health provider.
MMHPI partnered with the Pew Charitable Trust to produce a report about the RIGHT Care team. It found that 40 percent of interactions resulted in a connection to services to provide healthcare or housing, 29 percent were resolved on the scene without any further assistance, 14 percent resulted in emergency detention, and 8 percent resulted in a person being taken to a hospital or psychiatric facility. Only 2 percent of the interactions resulted in arrests for new offenses.
Now MMHPI is using its experience and data to help other areas of the state replicate the results. One of the more advanced projects is in Galveston, where a team of police, mental health providers, and paramedics are expected to launch this spring. MMHPI analyzed data from call logs and 911 records to see how past calls connected to a mental health crisis have been handled. The work helped Galveston determine when they would need the teams, how many people they would need to staff them, and which types of calls the team would handle and avoid.
The work has resulted in a team called Compassionate Open Access to Services and Treatment, which will work 12 hour shifts from 7 a.m. to 7 p.m, six days a week. It consists of two groups of six professionals. There will also be a short shift on Sunday.
As with RIGHT care, there will be a police officer present for the security of the scene, but the other members will be able to provide comprehensive health screenings, address comorbidities, and connect with resources around housing, substance abuse, or food insecurity. The interaction is more likely to result in a treatment option that doesn’t involve being arrested and going to jail, Meadows believes.
“The whole design of the program is to alleviate law enforcement from being the primary responders to people experiencing a mental health crisis,” says Max Geron, the senior director of health and public safety at MMHPI. Geron is the former chief of police in Rockwall and was once a major with the Dallas Police Department.
In addition to responding to 911 calls, the teams will also have a proactive role. They will touch base with individuals who frequently use 911 as a mental health resource and see if they can head off issues before they happen. The teams will also follow up on calls that happened overnight or in the past to see if anything can be done.
COAST in Galveston is being funded in its pilot year by Pew Charitable Trust, the George and Cynthia Mitchell Foundation, the Moody Foundation and other Galveston area philanthropic organizations. Another potential financial partner is a $21 million federal grant currently sought from the Department of Justice as part of Sen. John Cornyn’s Bipartisan Safer Communities Act focused on crisis intervention.
Meadows handled the data analysis on the front end in Galveston but will also help measure the program’s impact. As in Dallas, they will look at how many residents were diverted from the jail, connected with resources, and resolved without arrest. If the program is successful and worth the investment, the city of Galveston will take on the onus for continuing its funding. After the team launches this month, MMHPI will be able to report back, Geron says.
Looking ahead, MMHPI is working with Dallas Area Rapid Transit to build a multi-disciplinary response team for public transit. Geron says they are still in the data collection stage but will look to launch a pilot in the next few months. In addition, MMHPI is in talks with others around the country who are hoping to launch their own MDRTs. Though many of these efforts were born out of the cultural shift and attitude toward policing that resulted from the death of George Floyd, Geron says the measure is about using the best tools for the job.
“We are actively working to improve how law enforcement and public safety in general respond to folks in crisis to alleviate and remove that traditional law enforcement response,” Geron says. “It’s not because law enforcement is bad, but because there are better ways of addressing those experiencing mental health crisis by introducing the clinician and the paramedic and focusing more on mental health than just the traditional responses.”