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Harris County Leaders to Dedicate New 911 Emergency Call Center
Houston, TX
   
 
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Harris County leaders are gathering for a ribbon-cutting ceremony for the Harris County 911 Emergency Call Center in Aldine. The 42,000-square-foot facility is a major upgrade from the current call center operation that has been victimized by repeated flooding, most recently during Hurricane Harvey. The new Harris County 911 Emergency Call Center is part of the 90-acre East Aldine District Town Center. The elevated building is designed to operate before, during and after a Category 4 Hurricane with winds up to 155 mph.

During Hurricane Harvey in 2017, Sheriff’s Office call takers were forced to evacuate the current downtown location after storm waters overwhelmed Buffalo Bayou and flooded the call center. The call takers then spent many post-hurricane weeks working out of the Greater Harris County 911 building in northwest Harris County.

The new call center boasts a main floor with 72 call-taker consoles and 3 backup generato rs, one of which has enough fuel capacity to run the building a full power for 6 days. It includes staff sleeping quarters and laundry facilities. The operation is set to begin fielding calls next week.

Who: Harris County Judge Lina Hidalgo, Harris County Precinct 2 Commissioner Adrian Garcia, Harris County Sheriff Ed Gonzalez, and Greater Harris County 911 Chairman Russell Rau
When: Friday, April 26 at 10 a.m.
Where: 3000 E. Aldine Amphitheater Drive (Corner of Aldine Mail Route and Deergrove Street, at the rear of the East Aldine District Town Center. Look for the 400-foot communications tower.)

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